Returns

At Timberlandshop.gr our goal is simple: We want you to feel as confident about your order as we feel about our products!

You can return products purchased online, for any reason, within 14 calendar days from the date of purchase.

The return process is simple:

1. Carefully package the product you wish to return.
2. Deliver your parcel to the nearest ACS Courier store.
   Shipping address:
   Aigialeias 52, Marousi 15125
   Shipping is recipient-charged.
3. Upon receipt and inspection of the product, we proceed with the refund process.

Refunds

If the purchase was made with cash on delivery or bank deposit, please send us the following information at customersupport@timberlandshop.gr:

• IBAN
• Account holder's full name
• Bank

Important information

• No size exchanges or refunds are made in our physical stores.
• For a size or product exchange, you will need to place a new order through our online store.

 

Returns Policy

You can return a product you purchased within 14 calendar days from the date indicated on the purchase document (receipt or invoice). Each order is entitled to one free return if made with the cooperating courier company. Your return must be accompanied by the original purchase document you received with your order. Footwear-clothing must be in excellent condition (not used or washed, with their internal and external labels, without alterations, shoe box) and packaged in the box you received them in. Any promotional gift received with an order must accompany your return, otherwise the return process cannot be completed and accepted. When returning products that have benefited from a discount or promotional offer (member points), the return of points/money will be adjusted accordingly. The refund is made in the same way the product was purchased (e.g., if you paid by credit card, it will be credited to your card) and concerns only the value of your products; any shipping or cash on delivery costs you may have paid with your order are not refunded. If payment was made by cash on delivery, you must specify a bank account to which you wish the refund to be made, providing us with the account holder's name, IBAN, and the bank to which the account belongs. If you wish to return an item from the original order more than once, you will be charged shipping costs. The charge is €5+VAT (€6.20) for areas served by the cooperating courier company and €10+VAT (€12.40) for remote areas.

What you cannot return:

- Products marked as Clearance

- Shoe care products

Attention:

A prerequisite for your return to be accepted is that the footwear-clothing-accessories must be in excellent condition. They must not have been used or washed, must bear their internal and external labels, must not have undergone alterations, and the shoe box must not be damaged. For this reason, please, if you do not have the packaging you received them in, protect them with a bag or another box to prevent damage during transport. In case of damage, the return will not be accepted.

Return cases:

Return of defective product: Some marks you may observe on Timberland products are natural due to them being made from natural leather with the least possible processing. Our products undergo quality control during packaging. If, for any reason, you receive a product that you believe is defective, please complete the online process for returning defective products, up to 5 days from the receipt of your order. Once we receive it, if it is inspected and deemed defective, you will be informed to choose whether you wish to replace the product or receive a refund.

Return without justification (change of mind): You have the right to return the product without any justification within 14 calendar days from the date indicated on the purchase document (receipt or invoice) provided the product is in excellent condition and in the packaging you received it in.